Successful AI adoption starts with the right questions.
Millie chats with everyone on a team, 20 minutes each. A few days later you understand how people work, and which of it AI could take off their plate.
Early access
Time to value
AI transformation, from months to days.
Most enterprise AI pilots deliver no measurable business value. The bottleneck is not model quality, it is understanding what to build.
+4 months
+16 months
Before AI
AI coding tools
Millie
Source: MIT, "State of AI in Business 2025"
How it works
Four steps from invite to working automations.
Step 1
Pick a team or department
Add the people on it. Millie emails each one a link.
Step 2
They chat with Millie
Twenty minutes, between meetings. Pause anytime. No homework.
Step 3
You see what can be automated
Every recurring task, ranked by hours a year, with the part AI could take over.
Step 4
Build the workflows
Millie sets up the automations in the tools the team already uses.
Step 1 of 4
Pick a team or department.
Add the people on it. Millie emails each one a link. No forms, no templates, no consultant in the room.
Start with one team of five to fifteen people. Delivery, finance and customer care are the usual first picks.
Invite the team
Millie emails each one a link. Nothing to install.
Step 2 of 4
They chat with Millie.
Twenty minutes each, done between meetings. Pause anytime and pick it up later. No homework, no spreadsheet to fill in.
Millie asks follow-ups where answers are vague, so a task comes back as steps and tools, not a job title.
Interview · Customer care
Let's map out your work. What do you spend most of your time on?
Most of my day is working the churn list, customers who gave notice or whose contracts are ending soon. I call and email them with retention offers from our offer matrix and log every interaction and outcome in the CRM.
20 minutes, in their own words
Step 3 of 4
You see what can be automated.
Every recurring task on the team, step by step, ranked by hours a year. Next to each one, the part AI could take over.
Hours today against hours after AI, the money that frees up, and where to start.
Customer Operations
5 people
Interviews 5 of 5
Open to handing off
3,592 h
Estimated saving, a year
€197k
Biggest opportunities
Escalated complaints
1,000 h
Billing disputes
375 h
Churn list outreach
375 h
Low-hanging fruit
Management deck
288 h
Case notes write-up
210 h
Refund emails
160 h
Department view · 19 activities, 111 steps
Step 4 of 4
Build the workflows.
We build the automations for the top tasks, in the tools you already pay for. You review and approve each one before it goes out. Then each person is notified in Slack or Teams, with instructions for their own task.
No training day, no new platform. The instructions arrive where the work already happens.
#customer-ops
Slack
Millie
App9:02
Churn list prep · 3 steps
1. Open today's queue in the CRM
2. Paste it into the prep prompt
3. Check the history summary, then call
Laura Steiner
9:14
Rolled out one task at a time, per person
The ask
Pick one team and get the full adoption plan in a week.
Millie does the rest. Early access is free while we build with our first customers.